FAQs

FAQs

You can place an order online through self checkout or with one of our online chat representatives. You can also place an order over the phone by calling (216) 356-0658.

All Chigirl mall products are available for purchase on our website only.

To provide our customers with flexible payment options, we accept payment in the following forms: All major credit cards including Visa, Masercard, American Express, Discover, and PayPal.

We do our best to process and ship your items out as quick as possible. Please be advised, changes cannot be guaranteed. It is possible to change your order, but please do so by calling our customer support as soon as possible. No more than 2 hrs after placing your order.

Unfortunately, orders cannot be canceled once they're placed. Our teams work diligently in processing orders as soon as they are received.

You can track the progress of your order by logging into your Chigirl Mall account. We send order confirmations, as well as shipping confirmations through email. Be sure to check your inbox for these notifications.

We offer FREE standard shipping on all orders within the continental US during sales and promotions only. We also offer several expedited shipping options, at an additional cost. Please refer to our Shipping Policy section for more information.

Yes, we do! Please note shipping rates do apply.

WHAT IS YOUR RETURN & EXCHANGE POLICY?

Please refer to our policy section for more information.

We do our very best to ensure your purchase is everything you anticipated. Please contact us, as soon as possible, so we can rectify any questions or concerns. We are here to help and will always do our best to make it right.